Shipping Policy

SHIPPING - AUSTRALIA

We offer FREE SHIPPING within Australia on all orders over $100. Orders are sent via Australia Post and a tracking number will be provided once your order has been shipped.

SHIPPING - OVERSEAS

We currently ship to New Zealand and the US. Orders are shipped via Australia Post and a tracking number will be provided once your order has been shipped.

  • Shipping to New Zealand is charged at a flat rate of $25.00 AUD. Delivery is estimated to take 3 - 10 business days. 
  • Shipping to the US is charged at a flat rate of $30.00 AUD. Delivery is estimated to take up to 10 business days.

LOCAL DELIVERY

We are currently offering free same or next day local delivery for customers located in and around Mermaid, Miami, Burleigh, Robina, Varsity Lakes, Elanora, Palm Beach areas. Customers will be advised of approximate delivery time and parcel will be left at door / in mailbox / in safe location.

CLICK AND COLLECT

For our local customers, we offer free pick-up of purchased items at our Burleigh store. Please note that collection is available between 9:00 am and 4.00 pm Monday to Saturday, and between 9.00 am and 2.00 pm Sunday. The pick-up address is Shop 5/1840 Lower Gold Coast Hwy Burleigh 4220.

PLEASE NOTE

All orders will be shipped within 1-2 business days once payment is received. Items are inspected by us before dispatch. An email with your tracking number will be sent on the day of postage.

Please make sure your shipping address details are up to date when ordering. We do not refund for items lost in the mail. If you are experiencing problems, please follow up with Australia Post to lodge an inquiry. We will do our best to assist you.

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