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SHIPPING - AUSTRALIA
We offer FREE SHIPPING within Australia on all orders over $70. Orders are sent via Australia Post and a tracking number will be provided once your order has been shipped.
SHIPPING - OVERSEAS
We currently ship to New Zealand and the US. Orders are shipped via Australia Post and a tracking number will be provided once your order has been shipped.
- Shipping to New Zealand is charged at a flat rate of $20.00 AUD. Delivery is estimated to take 3 - 10 business days.
- Shipping to the US is charged at a flat rate of $30.00 AUD. Delivery is estimated to take up to 10 business days.
CLICK AND COLLECT
For our local customers, we offer free pick-up of purchased items at our Burleigh store. Please note that collection is available between 9:00 am and 4.00 pm Monday to Saturday, and between 10.00 am and 2.00 pm Sunday. The pick-up address is Shop 5/1840 Lower Gold Coast Hwy Burleigh 4220.
All orders will be shipped within 1-2 business days once payment is received. Items are inspected by us before dispatch. An email with your tracking number will be sent on the day of postage.
Please make sure your shipping address details are up to date when ordering. We do not refund for items lost in the mail. If you are experiencing problems, please follow up with Australia Post to lodge an inquiry. We will do our best to assist you.
It is important to us that you love your purchase from Bird on a Wire! If you are not 100% happy with your online purchase, if it doesn't fit or doesn't suit you, we are happy for you to return the item/s and we will issue a credit for you to use against your next purchase. Please note, we do not offer refunds for change of mind or incorrect selection.
Your items must meet the following requirements to be returned for a credit:
- The item must be returned within 14 days of receiving the item (within Australia) or 30 days for international returns.
- The item must be returned in new, unused, unwashed condition with all tags still attached.
- Shoes must be unworn and in original packaging.
- Please note that we cannot accept returns on jewellery and beauty products.
- We do not accept returns on SALE items marked to clear.
TO RETURN AN ITEM, PLEASE FOLLOW THESE STEPS:
- Email us at email@example.com with details of your return including your name, order/receipt number and reason for return.
- Send your item/s to:
BIRD ON A WIRE
SHOP 5 / 1840 LOWER GOLD COAST HWY
BURLEIGH HEADS QLD 4220
Once your return has been received, assessed and approved, we will be in touch with the details of your credit.
Please note, any postage costs incurred in the return of items is the customer's responsibility. We recommend using a traceable method.
All items are thoroughly inspected before they are sent out. In the event you do receive an item that is faulty, please contact us immediately at firstname.lastname@example.org or phone (07) 5659 1525 and we will be happy to replace or refund the item.
For all in store returns, please refer to your receipt.